Corrections Policy

This site will contain mistakes. Here is how to report one, what we aim to do about it, and how corrections are disclosed.

Last updated

We will get things wrong

Tax rules change with every Budget. Small savings rates are notified quarterly. Government portals reorganise without notice, and official guidance is sometimes ambiguous. A site covering all of that will contain errors.

What matters is what happens when one is found. This page sets that out so you can hold us to it.

How to report an error

  1. Copy the address of the page from your browser.
  2. Tell us what is wrong — the figure, the date, the link or the statement, and what it should say.
  3. Where you can, include a link to the official source that shows the correct position. This is the single most helpful thing you can do and usually turns a research task into a same-day fix.
  4. Send it to Supportbreakouttrade@gmail.com.

What we aim to do, and when

These are targets rather than guarantees, and a complex or contested claim can take longer. Where it does, we will say so rather than leaving you without a reply.

What we aim to do, and when
StageWhat we aim for
Acknowledge your reportWithin two working days
Verify the claim against the official sourceWithin five working days
Fix a clear factual errorSame day as verification
Fix a calculation errorImmediately, with a regression test added so it cannot recur
Fix a broken or redirected official linkWithin five working days
Reply explaining the outcomeOnce the check is complete, whether or not we changed anything

How corrections are made

How we handle a correction depends on how much it matters to a reader who saw the earlier version.

  • Typographical and wording fixes are made silently. The updated date on the page changes.
  • Factual corrections — a wrong rate, date, threshold or eligibility condition — are made and the updated date changes. Where the earlier version could have led someone to act differently, a dated correction note is added to the page saying what was wrong and when it was fixed.
  • Calculation errors are treated most seriously. The function is fixed, a regression test is added covering the specific case, and a dated note is placed on the affected calculator page.
  • Where a page can no longer be made accurate, it is removed and redirected rather than left up.

When we will not change something

Not every report results in a change, and we will explain why when it does not.

  • Where the page is correct and the report is based on a different reading of the same source, we will say so and point to the source.
  • Where a rule is genuinely contested, we describe the disagreement rather than adopting one side. Being asked to state a contested position as settled fact is a request we will decline.
  • Where a request is to remove accurate, sourced information that someone finds unflattering, we will decline and explain the sourcing.
  • Where a request is to add a link, a mention or a product for commercial reasons, we will decline. See our advertising policy.

Calculation errors in particular

A wrong calculator is worse than a wrong article, because people act on the number without reading around it.

Every calculation on this site is a tested function, and a reported error triggers three things: the function is corrected, a test is added that would have caught it, and the correction is noted on the page. The test matters as much as the fix — it is what prevents the same error returning during a later change.